Refund policy

Return Policy

We hope you love what you've ordered! Just in case you're not 100% satisfied, we've made the return process super easy.

We’re available to provide you with customer support via email:

fgz-sellerservice@outlook.com

How do I return an item?
1. Please contact FGZ customer support to initiate a return. Please state the reason for a return and provide an invoice or screenshot to confirm your order number.
2. FGZ customer support will share the return address with you within 24 working hours.
3. To enable us to promptly process your refund, please send a return notification to FGZ with the following information:
Courier name
Tracking number

 

NOTE

Note: Please don’t send your return to the address on your package. That isn’t our return address, and including it will affect the processing speed of your return.


RETURN CONDITIONS

1. You have 30 days to decide if an item is right for you. If you’d like to return or exchange the item, please contact us within 30 days of delivery.
2. Returned items must be in unused condition with the original packing. We don’t accept returned items that have been worn, damaged, washed, or altered in any way.
3. We don’t accept returned items that have been sent back without proper return requests.
4. We don’t offer Freight To Collect (FTC) services for packages returned to us. We require the buyer to pay the shipping costs for our returns.
5. Please ensure that you don’t inadvertently include non-FGZ items in your return package. We aren’t responsible for sending those items back to you.

Refund Policy

1. Refunds are processed within 7 business days after we receive your package. Your refund will be issued based on your original payment method. The time to receive a refund depends on different service providers.
2. The return shipping fee and insurance costs are non-refundable.

 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fgz-sellerservice@outlook.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fgz-sellerservice@outlook.com.